Customer Dashboard

This dashboard contains helpful information for prospective and current LibraryH3lp customers. You can also check out our blog to learn about new features as they are released. We also use our blog to communicate important status alerts like outages.

Getting Started

When you sign up for a trial, you'll receive a Welcome email containing your top-level admin username and a code snippet that you can cut and paste into any web page to get started. Our Zero to Hero (Getting Started) series is a great starting place. Plus we offer comprehensive documentation and a FAQ as well.

Use the admin dashboard to manage your service (creating other users, creating queues, designing chat boxes, monitoring system activity, running reports).

Use the webclient for staffing or any Jabber chat client (like Pidgin, Adium, Trillium, Xabber, AstraChat, etc) to actually staff your service.

Use the standalone 3mail app to check 3mail without needing to log into chat.

Use the standalone Sharing Tool to create snapshots, screencasts, and slideshows outside of chat.

Support

• Pam, Amy and Sheila handle day-to-day support through email, phone, and chat. Contact info is listed below. This includes questions about your account or for assistance troubleshooting any specific issues.
• We use our blog for detailed announcement of important new features and more formal communications. We also use our blog to communicate important status alerts to help quickly spread word of known problems or time-sensitive information.