LibraryH3lp as a virtual reference software platform

• Ask a Librarian
• Text a Librarian

Getting familiar with LibraryH3lp

• Home page
• Overview of LibraryH3lp (PDF)
• Tour
• Features
  • Live chat boxes for your website
  • Chat boxes for mobile websites
  • Flexible staffing options
  • Internal collaboration and workflows
  • 24/7 FAQ Knowledge base
  • Text messaging and SMS chat
  • LibGuides integration
  • Internal chat among staff
  • Analyzing chat traffic and trends
  • Building collaborations and consortia
• Why choose LibraryH3lp?
• Pricing
• Chatstaff professional backup staffing

Using LibraryH3lp

• Admin dashboard - For configuring your subscription.
• Webclient - For chatting with guests.
• 3mail - For emailing guests
• Sharing Tool - For creating snapshots, screencasts, and slideshows
• Customer dashboard
• System status
• Feature annoucements
• Documentation
• Frequently asked questions
• Privacy notice
• User agreement