Professional Backup Staffing
Our partner, Chatstaff, has extensive experience with both academic and public libraries. Chatstaff is flexible to your needs, covering 24/7/365 or select hours. Chatstaff also helps implement your service, process analytics, maintain FAQs, and more.
Tired of 2 minute wait times? Today’s online patrons don’t want to wait for a response, and often leave if the wait seems too long. That’s why Chatstaff is careful to keep staffing levels high enough to maintain an average wait time of under 10 seconds.
- Staffed by ALA-accredited librarians, not students.
- Chatstaff is not a co-op. You never need to contribute coverage for other libraries in order to receive coverage.
- Already have your own co-op? BYO co-ops work seamlessly. Home Team First routing keeps it local when your co-op is online, and Chatstaff has your back when it is not.
- Years of experience serving academic & public libraries.
- Create your own schedule or go all in with 24/7/365.
- Knows how to work with your resources and places focus on licensed resources.
- Chatstaff is priced separately from LibraryH3lp.
Interested in professional back-up staffing?