LibraryH3lp Pricing
Open and affordable pricing with no hidden fees or gotchas.
Visit the account page in the dashboard to subscribe or renew. Pricing is in USD.
Email to request a quote
for larger populations, special circumstances, or consortia.
Want to know how much LibraryH3lp will cost?
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Core
starting at $280 annually
Unlimited access to Chat, Sharing, Email, FAQ
Core Plus One
starting at $490 annually
Unlimited access to Core + either AI or Tickets
Enterprise
starting at $770 annually
Unlimited access to Core + AI + Tickets
Tickets Solo
starting at $280 annually
Unlimited access to Tickets only
Single Sign-on
Add to any annual subscription.
Email to request a no-risk trial.
$99
Allows staff to sign in using local credentials instead of a LibraryH3lp-specific username and password.
SAML-based single sign-on (SSO) compatble with Shibboleth and most Active Directory implementations which support SAML.
Texting Add-on
Add to any Core-backed annual subscription. Email to request a no-risk trial.
$4 per month PLUS 3¢ per text message
- Optional add-on that requires an annual subscription.
- One-time fee applies on activation. See detailed pricing breakdown link above for more information.
- Texting packages do not expire and roll over from year to year.
- Voice calls placed to a texting number can be optionally forwarded to another phone number. Each connected minute is 3¢.
- Many of our customers get through a full year of texting for $75 when texting is used for question-answer (reference) interactions. Texting used for circulation or curbside pickup purposes will increase use rates.
- Texting will continue to work even if balance goes negative, giving you time to purchase a new package without service interruption and without penalty.
- The texting add-on is available in the US and Canada. For countries outside the US and Canada, please contact us for availability.
- Detailed pricing breakdown...
Backup Staffing through Chatstaff
Add to any annual subscription.
Backup staffing for our library customers is provided by our partner, Chatstaff, and is invoiced separately through Chatstaff. Chatstaff is flexible to your needs, covering 24/7/365 or select hours. Pricing is based on contact hours, which is the time Chatstaff librarians spend with your patrons.
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